Support
We read every message.
Need help with SleetPOS? Reach out — a real person responds, usually within 24 hours.
Email support
support@sleetsystems.com
Best for account questions, bug reports, and anything that is not urgent.
Typical response time: within 24 hours, Monday through Friday. Urgent issues affecting active sales are addressed same-day.
What to include
Please include the following so we can help you faster:
- Store name and email on the SleetPOS account
- Device: the register, the iPhone app, or the web dashboard
- What happened: the action you took and what you saw
- Screenshot or screen recording if the issue is visual
- Approximate time the issue happened, so we can pull logs
Frequently asked questions
I can't sign in to the iPhone app.
Try the "Forgot password?" link on the login screen — it sends a reset email. If that doesn't work, email support with the email address on the account and we'll reset it manually.
My products don't show on the iPhone app even though they're on the dashboard.
If you don't see your products, your store may not be linked to the email you signed in with. Email support so we can verify the link.
Text-message receipts aren't being sent to my customers.
Text messaging requires carrier brand approval, which is set up per store. If your dashboard's Marketing & Compliance settings show "Brand registration pending," your registration is still in review. Approval typically takes 24–48 hours but can be longer for new businesses.
Where is my data stored?
On Google Cloud servers in the United States. Your data is yours — we never sell it or share it with third parties for advertising. See our Privacy Policy for details.
Mailing address
Sleet Systems Inc
218 Roberts Avenue
Yonkers, NY 10703